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Reverse Engineering Topspin Media

After my last post I got a request via Twitter to blog about my favoured approaches to music marketing. I love that someone enjoyed something I'd written enough to drop me a line but the truth is, just like a lot of other industry commentators out there, I'm not a music marketing guru. 

Why should you care what I think about music marketing, to paraphrase Gene Simmons quips at Bob Lefsetz 'Who the fuck am I? What the fuck have I done?' 

Rather than join the chorus trying to tell you how to promote your b(r)and and make money in the online marketplace I'd rather pull apart what someone else is already doing successfully to see if I can understand what makes works and more importantly if a similar strategy can be applied by someone else.

I thought I'd start by trying to reverse engineer Topspin Media's music promotion platform and see if there are any lessons to be learned.  

I want to state clearly upfront however that I have no affiliation with Topspin whatsoever and that I've based this discussion on my own personal observations of information that's in the public domain.  

Subsequently the opinions and ideas expressed in this post may be complete hokum.

If this post attracts the eyes of anyone at Topspin I'd love to know how I've done and if you've got a problem with anything I've said or want to correct an assumption or three I've made then drop me a comment or catch me on Twitter.

Topspin what-now??

Topspin Media have developed an online promotion and distribution software platform that facilitiates direct-to-fan marketing and sales. Topspin were the enabling partners behind Josh Freese's much blogged about latest release and, for the last couple of years, have been quietly building an impressive industry rep. Last year Billboard ranked Topspin as one of ten visionary companies who were positioned to reap the rewards of an increasingly 'independent' music business. The company has had some notable results and have had managing director of Native Digital Nick Crocker proclaiming "I expect the TopSpin platform to become the standard delivery model for music". 

Billboardcover

Sounds promising, but what do they do exactly?

Topspin has been operating 'in the wild' for some time although they haven't received a lot of media coverage. Until mid 2008 Topspin were running in 'stealth' mode, unobtrusively testing their platform with users such as Paul McCartney, the Beastie Boys and Byrne / Eno. In June last year the company 'unveiled' and are now offering their services through what is essentially a private beta available to a select group of artists. 

Though the company were initially a little coy CEO Ian Rogers has revealed some significant details about their business and how their software platform works that may not be immediately obvious from a visit to their website. In the 2008 Billboard article mentioned above, Rogers revealed that Topspin's software platform provides artists with a set of tools to engage directly with their fans. In the last couple of months Rogers has given away a details about recent promotion / distribution campaigns and as well as detailing upgrades to the platform including some screen-shots of a web-based 'dashboard'.

Pastedgraphic
Example of Topspins dash-board posted to their blog - note demography details.

Drawing together these bits of information it appears that Topspins platform consists of 
  • an embeddable digital 'storefront' / commerce engine combined with a content management system that allows artists to sell, stream or give away their recordings, photo's, videos, concert tickets and other media directly to fans via any website they choose while Topspin handles all content storage; orders; delivery and; financial transcations.
  • a 'widget' builder that lets artists build embeddable streaming / retail flash objects that can be incorporated by into viral campaigns through paid and and cut-and-paste fan placements ala youtube video's. 
  • a fanbase / list management and communication tool that collects fans email addresses and other personal details (at point of sale or in exchange for 'free' content) facilitating targeted direct marketing via email and possibly other social media
  • (maybe / coming soon?) some form of social media aggregator to provide one-stop unified management of an artists presence across facebook / myspace / etc.
  • a web-based analytics / metrics portal that can track / data mine all fan interactions with Topspin's platform with regard demography, geography, sales history, click through's, etc.  as well as web 'buzz' and the uptake and dispersion of Topspin's embeddable widgets and viral media.
In exchange for providing these services, Topspin takes a cut of revenue generated through their platform.

You might notice that none of these tools are new. In fact it would be fairly easy to replicate the tool-set using currently available services (such as SoundcloudSproutbuilderFeedburner, Google AnalyticsBand Metrics - currently private Beta - NimbitAudiolife and a good mailing list client). Topspin isn't selling the tools however but the first comprehensive, unified and 'democratised' marketing platform for digital recordings. Crucially Rogers differentiates Topspin from a purely digital distribution platform and it's notable that the company doesn't aggregate to other online distributors such as iTunes or Amazon.com. Rogers states:

"Our belief is there are some very good digital distribution solutions out there already, and digital distribution is quickly becoming a commodity. What’s not anywhere near commodity status is marketing, and we are a marketing tools software company. We are about demand creation, not demand fulfillment." 

No, really, what do they actually do?

So, Topspin are actually a marketing company that want to enable artists to promote themselves effectively online. Still confused? Let's take a look at some of their recent campaigns and see if we can figure out what this means in practice.

As Rogers has revealed Topspin have recently been involved in the promotion and digital release of Miroir Noir's Neon Bible Archives; Metric's Fantasies; Beastie Boys Paul's Boutique and Check Your Head; The Drones Havilah; Yeah Yeah Yeah's It's Blitz; Paul McCartney's The Fireman; Byrne / Eno's Everything That Happens... and; Josh Freese's Since 1972

Even a cursory scan of through the sale pages for each of these albums reveals some interesting trends: 

Variable pricing options with bundled content / higher quality audio formats offered at a premium.

Each of the album stores follows basically the same format with options to buy digital downloads, physical CD + downloads, vinyl + downloads and some variant on a deluxe / limited edition / collectors package. Different artists have also chosen to bundle 'extra' content such as lyrics, live tracks and Lamborghini rides on 'shrooms (in the case of Josh Freese). It's interesting to note that a premium of a dollar or two is also placed on higher quality FLAC and Apple Lossless audio files - I'd expect to see 24 bit / 96kHz files straight from the mastering engineer soon too.

No singles.

In stark contrast to iTunes and seemingly in defiance of recent harbingers of the death of the album Topspin's platform doesn't allow purchasing individual tracks or singles - you have to buy a whole package to get the music.

Streaming Tracks Available in a Widget that can be emailed and embedded anywhere.

As can be seen from the Drones Widget above fans are actively encouraged to spread the word about album releases by embedding a player on their own site or sending it to a friend. This is a classic online marketing strategy - make your content easily sharable and encourage users to do so - with the added bonus that anyone who shares the widget will be giving the artist two new email addresses to follow up.

Every transaction generates user-profile information

If you click through the buy one any of the bands pages one of the first things that you'll be asked to do is enter your email and (if you want physical product) your shipping address. Also as all the albums are hosted on dedicated pages / sites it is likely that every click registered on the site coming from an IP address is tracked against any customer information submitted during a purchase. So whether tracks are being given away or sold Topspin and the artist gets an email address, physical location (probably), and on-site behavior. Ian Rogers has indicated that any interaction with a widget is also tracked and tabulated giving artists some impressive metrics referenced against a mailing list.

Is that all?

If this doesn't sound particularly complicated it's because it isn't - Topspin are applying some basic economic theory to do with demand, scarcity, value-adding and price-targetting along with familiar viral and permissions (direct to people who give you permission) marketing techniques. 

For a brief introduction on some of the economic theory check out The Cyncial Musician's recent post on the subject and then read Tim Harvard's easy to read The Unercover Economist. For a basic understanding of marketing start with Seth Godin's Blog and work up to some actual book reading.

The basic idea goes like this - recorded music can be copied and distributed digitally for almost nothing, therefore it's difficult to make money off because recorded music isn't a readily available, cheaply (re)produceable commodity. Recorded music is effectively an infinite resource - once a recording is made digital the cost of reproducing and distributing the recording is close to $0. Topspins model acknowledges this but attempts to up-sell to self-selecting consumers by packaging more scarce products and services (limited vinyl pressings to foot massages). 
As products become more scarce some consumers will generally pay more money for 'premium' packages that cost above the market-rate. By providing consumers a choice of formats and a pyramid of increasingly scarce premium packages Topspin has very cleverly allowed consumers who only wan the 'basic' package to feel like their getting good value while extracting extra money from fans who don't really need to pay more but like to feel they are getting something special.  

This strategy has been taken to the next level with Josh Freese's album but it is instructive to note that even the Drones who are relatively unknown outside of Australia are selling 'value' bundles. 

Bearing in mind that Topspin is really a marketing and demand generation company rather than a retailer we should also note that the bundles function as a promotional tool. In Freese's case his offer and subsequent sale of a $20,000 dollar package has garnered massive news coverage but it's interesting to note that a similar strategy is being used by the Drones. Though the Australian bands top-ties bundles are much less outrageous than Freese's they appear to be explicitly targetted at drawing in new fans by bundling the bands back catalogue.

Combine this strategy with carefully placed (paid) streaming widgets, a simple viral campaign facilitated by the same and the ability to target fans directly with special offers (once you've got their contact details, demography and purchasing history) and we might be getting to the crux of the Topspin 'strategy':

  • Build a fan base / contact list 
  • Offer them to engage with you and your music through direct marketing and communication 
  • Encourage them to tell their friends about your b(r)and  
  • Offer value-added, 'scarce', targetted content that further promotes your b(r)and 
  • Study the metrics and see what worked and how you could do things better.
  • Repeat.

Could it work for me?

Sounds simple enough but can Topspin's model be applied to anyone. Topspin seem to think it can but most of the examples touted by topspin trade off an artists already established celebrity to generate buzz surrounding a release (albeit in some innovative and very cool ways). The question then is can topspins model be applied effectively work for bands who aren't established / don't have celebtrity to trade off.  While it might be fun to drop shrooms and go cruising in Danny from Tools car the prospect would be less attractive, perhaps even sinister, if you were asking fans to meet up with some unknown band putting out records from their parents basement.

As we've discussed Topspins business model seems to boil down to value-added content that becomes increasingly scarce towards an apex which is sold directly to fans. By cutting out the middle-man and selling direct-to-fans top-spin is targetting consumers who don't mind paying (more) for recorded music and finding ways to engage them directly, developing both brand loyalty and generating more income for the artists.

This strategy relies on two things:
  1. value-chains that apply increasing product scarcity to stand out in a crowded marketplace and;
  2. a fan base that cares.
While it's possible for a new band to come up with any number of value-added propositions without a fan-base to start with the band will be battling disinterest and diminishing returns. Topspin relies on building a growing fan-base and the inconvenient truth is that some, if not most, of that work for an emerging band happens off-line.

Where to Now?